PRIVACY POLICY
Effective Date: September 05, 2025
Luqoz (“Luqoz”, “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information. It outlines the data we gather, how we collect it, how we share it, and your rights regarding that data.
This Policy applies when you use our website luqoz.com and our services (the “Services”), whether within or outside the European Union ("EU"), and whether you are a creator of a Luqoz Link (as defined below) or a user who clicks on one.
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
1. CONTROLLER AND PROCESSOR
Certain jurisdictions distinguish between “controllers” and “processors” of Personal Data. A controller determines the purpose and means of processing Personal Data, while a processor processes data on behalf of a controller.
When you create a Luqoz Link, Luqoz acts as a controller.
When someone clicks a Luqoz Link you’ve created, we act as a processor.
Where Luqoz acts as a processor on behalf of a User and applicable law (such as the GDPR) requires a Data Processing Agreement (DPA), the DPA in Appendix A is incorporated into our Terms of Use and forms part of our agreement with you.
2. PERSONAL DATA
“Personal Data” refers to any information that identifies, relates to, describes, or is linked—directly or indirectly—to an individual. Examples include:
Names, email addresses, and location data
Online identifiers such as IP addresses and device IDs
Data revealing economic, cultural, or social identity
This definition excludes aggregated or anonymized data that cannot reasonably be linked back to you.
3. LEGAL BASES FOR PROCESSING PERSONAL DATA
We collect and process your Personal Data only when we have a lawful basis to do so, including:
Consent: When you explicitly give us permission.
Contract: To fulfill our contractual obligations to you.
Legitimate Interests: For purposes that are not overridden by your data protection rights, such as:
Operating and improving our Services
Communicating with users
Marketing
Detecting fraud or security threats
We may also process your data to comply with legal obligations or to protect your vital interests or those of another person.
4. HOW WE COLLECT PERSONAL DATA
We collect your Personal Data through the following means:
a) Information You Provide to Us
Account Creation: When registering, you provide your name, email address, and other details. If using a third-party service (e.g., Google, Facebook), we may access information per your privacy settings.
Creating Luqoz Links: We collect and store both the original and shortened URLs, even if you’re not logged in.
Billing: If you add billing details, they are processed via a secure third-party payment processor. We may retain subscriber information for account management.
Support: If you contact us, we collect your name, email, and the content of your message.
Social Media: If you interact with us via social media, we may collect information made available by that platform.
b) Information Collected Automatically
Log Data: Includes your IP address, browser type, device settings, referring site, timestamps, and sharing activity. Used to enhance performance and troubleshoot issues.
Mobile Devices: We may collect device identifiers and usage data from your mobile device.
Cookies: We use cookies and similar technologies to personalize your experience. Please review our Cookie Policy for more information.
c) Information from Other Sources
Third-Party Platforms: If you use third-party services (e.g., Facebook or Twitter) to access or share Luqoz links, we may receive profile information subject to your privacy settings on those platforms.
5. SPECIAL CATEGORIES OF PERSONAL DATA
Luqoz does not intentionally collect or request sensitive data such as:
Racial or ethnic origin
Political or religious beliefs
Genetic or biometric data
Health or sexual orientation
6. PURPOSES FOR WHICH WE PROCESS PERSONAL DATA
We process and may share your Personal Data for the following purposes:
To provide, operate, and maintain our Services
To personalize your experience
To process transactions
To communicate with you regarding your account or inquiries
For customer support and marketing communications
To detect and prevent fraud, abuse, or violations
To meet legal or regulatory obligations
7. HOW WE SHARE PERSONAL DATA
We may share your Personal Data with:
a) Public and Users
Luqoz Links: The original and shortened URLs are publicly accessible if shared.
Analytics: Users who create a Luqoz Link may view performance analytics, such as click rates, geographic data, and referring platforms.
b) Service Providers
We may engage third parties for services such as:
Website hosting
Payment processing
Analytics and performance tracking
Customer support
These providers access data only as needed and are bound by confidentiality agreements.
c) Advertising and Analytics Partners
We may share non-identifying data with advertisers and analytics platforms (e.g., Google Analytics, Facebook Ads) to tailor and measure the effectiveness of our campaigns.
d) Feedback
We may use your feedback to improve our Services. This information may be shared in aggregated form.
e) Business Transfers
In the event of a merger, acquisition, or sale, your Personal Data may be transferred as part of the transaction.
f) Legal Compliance
We may disclose your data:
To comply with legal obligations
To protect our rights or safety
In response to lawful requests (e.g., subpoenas or court orders)
g) With Your Consent
We will share information when you instruct us to do so, such as sharing a link or posting content.
8. MARKETING AND ADVERTISING
We may use your Personal Data for personalized advertising and marketing, including:
Providing email or in-platform marketing communications
Delivering targeted ads via third-party platforms (e.g., Google, Meta)
We do not share your financial or sensitive personal data with advertisers. We may use hashed identifiers and device-level data (e.g., cookies) to deliver relevant ads.
You can opt out of targeted advertising via the following platforms:
Google Ads Settings
Facebook Ad Preferences
Network Advertising Initiative
Your Online Choices (EU)
9. DATA RETENTION
We retain Personal Data as long as necessary for the purposes outlined in this Policy, or as required by law. When no longer needed, we securely delete or anonymize the data.
10. YOUR RIGHTS
Depending on your location, you may have the following rights under data protection laws:
Right to access your data
Right to correct inaccurate data
Right to request deletion
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with a data protection authority
To exercise your rights, please contact: [privacy@luqoz.com]
11. CHILDREN'S PRIVACY
Our Services are not intended for children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect data from children. If we become aware that a child has provided us with Personal Data, we will delete it immediately.
12. SECURITY MEASURES
We implement appropriate technical and organizational measures to protect your Personal Data against unauthorized access, loss, or misuse. However, no method of data transmission is completely secure. Please use the Services responsibly.
13. INTERNATIONAL TRANSFERS
Your data may be stored or processed outside your country, including in countries where privacy laws may differ. Where required, we use legal mechanisms such as Standard Contractual Clauses to ensure appropriate safeguards.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Policy periodically. When we do, we will revise the "Effective Date" at the top. For significant changes, we will notify you via email or through the Services.
15. CONTACT US
For questions or concerns about this Privacy Policy, or to exercise your rights, please contact us:
📧 Email: privacy@luqoz.com
🌐 Website: www.luqoz.com